Frequently Asked Questions



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Good Faith Estimate & No Surprise Act

Effective January 1, 2022, the federal law regulating client care has been updated to include the  No Surprises Act , which was designed to protect consumers from receiving unexpected medical bills. 
You have the right to receive a “Good Faith Estimate” explaining how much your mental healthcare will cost.
This new regulation is designed to provide transparency to clients regarding their expected medical expenses and to protect them from surprises when they receive their medical bills. It allows individuals to understand or estimate how much their health care will cost before they receive services.
There are a number of factors that make It challenging to provide an estimate on how long it will take for a client to complete treatment, and much depends on the individual client and their goals in seeking therapy. Some clients are satisfied with a reduction in symptoms while others continue longer because it feels beneficial to do so. Others begin to schedule less frequently, and may continue to come in for maintenance sessions or when issues arise. Ultimately, as the client, it is your decision when to stop therapy. As part of the No Suprises Act: 
  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. 
  • You have the right to request a Good Faith Estimate in writing at least 1 business day before your medical service or item or before you schedule services.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises